In this episode, I reconnect with James Finister to explore how people are becoming devalued as “just resources” in the AI era.
James is a seasoned expert with over 30 years in service management who now focuses on AI governance and ethics. We discuss the irreplaceable role of human emotional intelligence, the service desk as organizational diamond, military decision-making wisdom, and why automation can’t replace human judgment and empathy.
Resources
- James Finister on LinkedIn