Or “How to be a totally ineffective leader in 4 easy steps!” Hmmmmm, that doesn’t sound as attractive as the main title, right?! No, it doesn’t, but it doesn’t make it any less relevant. It’s not often that I am wanting to talk about “secrets,” but in this case I’m going to make an exception.

I have this recurring nightmare that just won’t go away. So, there I am… I’ve just woken up from a nap on my favorite recliner in my living room. I’m still a bit groggy, but I look down and see my young daughter looking up at me intently through her hazel eyes. Really, she’s staring at me. I

It was inevitable, wasn’t it? I tried so hard, for so long to avoid using the word “transformation.” Yet, I knew it was merely a matter of time… Until what, you ask?! The word transformation started creeping into our vocabulary (again). This time it was in the context of “Next Generation IT.” I wish we

In my last blog, where I wrote about the levels of learning, I talked about how different training tools and methods would be targeted at or useful for a given level of learning. In this post, I offered a way to better understand the nature of insight as: Insight involves the grouping of perceptions into meaningful

The past few weeks have been pretty good. I spent part of it at the annual ServiceNow user conference — Knowledge13 in Las Vegas. It was a great conference and I’m so thankful to my esteemed colleague Michael Dortch for the opportunity to attend as a speaker and participate in his panel discussion on “ITSM in 2015

Based upon a recent exchange with Stuart Rance, Jason Druebert asked me: Twitter Conversation with Stuart Rance and Jason Druebert I think that this was a great and timely question to ask. As one might expect, I do have my own preliminary thoughts on the Joint Venture (JV) with Capita. Rather than composing a response and cluttering up the

My next couple of blog posts may seem as if I am just rambling, but I can assure you that there is a larger design intention at play here. In this one, I am going to follow up on my last post (The Power of Cultural Forces which used the ITIL tender announcement to illustrate the

Since the ITIL tender was issued in late 2012, there has been much discussion about the future of the framework and what this means to those that have come to rely on it. Indeed, as time has passed, especially over the past few weeks, many have anxiously awaited the Cabinet Office to publish the results

Let’s start off with a simple, necessary assertion: No one book will ever contain all of the things you need to know about a given area of study/interest. No place is this more evident than in the area of the IT Infrastructure Library (ITIL) and (more generally) IT Service Management (ITSM). If you’re reading this,

Today is my birthday. Oh, yes, thank you.It’s been a pretty uneventful (and practically unproductive) day, but that wasn’t unexpected. Fortunately, the day isn’t over yet, so there is still *some* hope, but I wouldn’t place any bets! LOLYou see, I generally don’t do much on my birthday. Why? Let’s discuss…

A quick scan of search engine results and tweets regarding the development of business continuity and disaster recovery plans will yield a significant number of results for you to go look at and research. In fact, there seems to be an overwhelming bias towards the planning portion of these two areas. Indeed, this bias can

In a recent tweet, I wrote: “There is no magic in standards. The magic is where conformance integrates with how you do business. Anything less is wasted time & money!” @ken_gonzalez Actually, I’ve been saying that for a long time. It’s been true all along. Why do I say that? Let’s have a look…