Let’s start off with a simple, necessary assertion: No one book will ever contain all of the things you need to know about a given area of study/interest. No place is this more evident than in the area of the IT Infrastructure Library (ITIL) and (more generally) IT Service Management (ITSM). If you’re reading this, […]

Today is my birthday. Oh, yes, thank you.It’s been a pretty uneventful (and practically unproductive) day, but that wasn’t unexpected. Fortunately, the day isn’t over yet, so there is still *some* hope, but I wouldn’t place any bets! LOLYou see, I generally don’t do much on my birthday. Why? Let’s discuss…

A quick scan of search engine results and tweets regarding the development of business continuity and disaster recovery plans will yield a significant number of results for you to go look at and research. In fact, there seems to be an overwhelming bias towards the planning portion of these two areas. Indeed, this bias can

In a recent tweet, I wrote: “There is no magic in standards. The magic is where conformance integrates with how you do business. Anything less is wasted time & money!” @ken_gonzalez Actually, I’ve been saying that for a long time. It’s been true all along. Why do I say that? Let’s have a look…

For the past number of days, I don’t remember how many actually, Hurricane Earl has been bearing down on the U.S. East Coast. Inevitably, there would be significant media attention paid to it. We were not let down. As I was wandering through my RSS feed, I found two articles on it and in a recent